Our managed IT support packages provide comprehensive coverage for your business technology needs. You'll receive 24/7 monitoring of your systems to detect and resolve issues before they impact operations, regular software updates and security patches, unlimited help desk support for your staff, and proactive maintenance to prevent downtime. We also include monthly network health reports, backup management and verification, cybersecurity monitoring with threat detection, and a dedicated account manager who understands your business. All packages come with guaranteed response times based on priority levels, remote and on-site support as needed, and strategic IT planning sessions to align technology with your business goals. We customize each package to match your specific requirements and budget.

Response times are critical when technology fails, which is why we guarantee rapid support across the ACT region. For critical issues affecting business operations—such as server failures, network outages, or security breaches—we aim for on-site response within 2-4 hours during business hours, with emergency after-hours support available 24/7. For high-priority issues like individual workstation problems or software malfunctions, we typically respond within 4-8 hours. Standard requests are addressed within one business day. Our local Canberra presence means we're never far away, and many issues can be resolved remotely within minutes through our secure remote support tools. Managed service clients receive priority response with even faster guaranteed times. We maintain fully stocked service vehicles and an inventory of common replacement parts to minimize downtime and get your business back online quickly.

Yes, our technicians are fully qualified to support diverse technology environments including Windows PCs, Mac computers, Linux systems, and mixed networks. We understand that modern businesses often use a combination of platforms, and we have extensive experience managing hybrid environments where Macs and PCs work together seamlessly. Our services include setting up cross-platform file sharing, ensuring compatibility between different operating systems, configuring email and collaboration tools across all devices, and providing consistent security protection regardless of platform. We also support mobile devices including iPhones, iPads, and Android devices, integrating them securely with your business network. Whether you're a Mac-only creative studio, a Windows-based professional services firm, or running a mixed environment, our team has the expertise to keep all your systems running smoothly and securely.

Small businesses are increasingly targeted by cybercriminals, making robust security essential. We recommend a layered approach starting with enterprise-grade firewall protection and secure Wi-Fi networks with proper encryption. Next, implement regular automated backups stored both locally and in the cloud, with monthly restoration testing to ensure data recovery capability. Email security with advanced spam filtering and phishing protection is crucial, as email remains the primary attack vector. Multi-factor authentication should be enabled on all business accounts, and staff training on security awareness helps prevent human error. We also recommend endpoint protection on all devices, regular software updates and patch management, password management tools for strong unique passwords, and encrypted data storage for sensitive information. For compliance-conscious industries, we can implement additional controls meeting specific regulatory requirements. Our security assessments identify vulnerabilities specific to your business and create a prioritized action plan within your budget.